INFORMATION SUBMITTED TO PROLIFIQ SOFTWARE

Prolifiq Software Inc. collects a variety of information from our website visitors. Some of that information is personally identifiable and some is not.

CONTACT INFORMATION

If you sign up for our demo or newsletter or send us an email, you will be supplying us with information (such as your name, email address, physical address, or phone number) that will enable us to identify and contact you. We may use this information for the completion and support of a specific request or to contact you in the way you've asked us to. You can review the information we have about you by contacting privacy@prolifiq.com, and you may cancel any further contact by sending an email to privacy@prolifiq.com. We will not sell, rent or give this information to outside third parties; it will only be used in connection with Prolifiq business.

UNIQUE IDENTIFIERS

If you use any password-protected site run by Prolifiq, we will use your login to identify you and, frequently, to provide personalized information to you. (If you ask us to set a cookie to enable you to bypass a login screen, please understand that we will still be able to identify you.)

AGGREGATE INFORMATION

We collect general, anonymous information about the visitors to all of our websites. This information may include the pages you visit, the computer platform and browser type you are using, how long you visited pages, whether you've been to our site before, what site linked you to our site, and the order of pages you visited. This information is collected and reviewed in the aggregate and is not personally identifiable. The information is used to help us administer our sites and to understand how visitors interact with our sites so that we can continue to improve them.

COOKIES

We may use cookies (small text files stored on your hard drive) to help us determine whether you've been to our site before and what pages you've visited. With the exception of cookies to remember you on login pages, this information is not personally identifiable and is used to analyze trends, to administer our sites and to help us improve them.

EXTERNAL LINKS

If you follow any external links from our sites to sites run by others, please understand that our privacy policy does not extend to those sites. You should be sure to read the privacy policy on those sites if you are concerned about the information they may collect about you.

CHILDREN UNDER 13

As a business-to-business communication platform company, Prolifiq does not knowingly contact or collect personal information from children under 13. Our site is not targeted toward children under 13, nor is it designed to solicit information from children under 13. If you believe we have mistakenly or unintentionally collected such information through our website, please notify us at privacy@prolifiq.com so that we may immediately delete the information from our servers.

THE FINE PRINT

This policy may change from time to time, and any such changes will be effective whenever they are posted to our websites. This is not a contract; nonetheless, we intend to respect the privacy of our website visitors. We believe it’s a critical aspect of life online.

EU-U.S. PRIVACY SHIELD

Prolifiq Software Inc. (“Prolifiq”) complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Prolifiq has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Prolifiq Software, Inc. collects, processes, and maintains data in relation to persons from within member states to the European Union ("European data subjects") related to the use of our technology and services in the European Union.

What data does Prolifiq collect and/or process?

Prolifiq provides technology that our clients use to interact with their customers. Our solutions include content management, compliant email, reporting, and communications. In order to enable these capabilities, Prolifiq receives and processes data related to European data subjects provided to us by our customers.

The data provided to Prolifiq varies by client based on how they are using our tool. Typically clients provide the following types of customer data: country, first name, last name, office street address, city, zip code, professional designation, and email address (as applicable). Clients may also provide Prolifiq with similar data for their employees: country, first name, last name, mailing address, city, zip code, phone number and work email address.

In addition, Prolifiq collects and maintains data related to the consumption of digital content delivered via our application (e.g. open rates, click rates, unsubscribe activity) and accessed via our websites (e.g. date / time of visit, source of visit).

Why does Prolifiq collect and/or process data?

Prolifiq processes data provided by customers for the purpose of enabling Prolifiq’s applications and tools.

The data collected by Prolifiq is used differently depending upon the particular service or product being provided, including: distributing sales and marketing information to data subjects, supplying services and/or products to data subjects, developing and improving our websites, services and products, personalizing our services and products, fraud detection and prevention, compliance with governmental, legislative and regulatory bodies, customer support and relationship management.

In support of these purposes, Prolifiq may access the data defined above to provide services, correct and address technical problems, to respond to a request from a Prolifiq customer who supplied the data, or in response to contractual obligation.

How do I make an inquiry or complaint?

If you believe Prolifiq maintains your personal data in one of the services within the scope of our Privacy Shield certification, you may direct any inquiries or complaints concerning our Privacy Shield compliance to privacy@prolifiq.com. Prolifiq will respond within 30 days.

Prolifiq does not share personal information with third-party service providers. The data provided by our customer and/or collected on their behalf is the property of each respective client. Data is only provided to third parties with their explicit written consent. If this practice should change in the future we will update this privacy policy and provide individuals with opt-out choice. Prolifiq may be liable for the onward transfer or EU individual’s personal data to third parties.

Can I access, limit use, or limit disclosure of my personal information?

European data subjects have the right to access personal data about them, and to limit use and disclosure of their personal data. Our Privacy Shield certification affirms Prolifiq’s commitment to respect those rights.

Prolifiq employees have limited ability to access data our provided by our customers. Requests to access, limit use, or to limit disclosure, should include the name of the Prolifiq customer who submitted your data to our services. Prolifiq will refer your request to our customer, and support them as needed in responding to your request.

U.S. Federal Trade Commission enforcement:

Prolifiq’s commitments under Privacy Shield are subject to the investigation and enforcement of the United States Federal Trade Commission.

Compelled disclosure:

Prolifiq may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In compliance with the US-EU Privacy Shield Principles, Prolifiq commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact privacy@prolifiq.com.

Prolifiq has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.

Finally, as a last resort and in limited circumstances, EU individuals with unresolved complaints can resort to binding arbitration before a Privacy Shield Panel.

 

PROLIFIQ SOFTWARE SUBSCRIPTION CUSTOMERS

For further details on data collection, processing, and usage practices, please refer to our EU-U.S. Privacy Shield Certification Notice or contact your account manager at +1 (503) 684-1415.