At Prolifiq Software, we respect our customers' rights to privacy.
Amended Date: May 25th, 2018
INFORMATION SUBMITTED TO PROLIFIQ SOFTWARE
Prolifiq Software Inc. collects a variety of information from our website visitors and any of our mobile or web-based applications. Some of that information is personally identifiable and some is not.
In general, information you submit to us is used by us to:
Guide web site optimization and opt-in marketing best practices
Send you newsletters, blog updates, event invitations or other marketing communications and content
Respond to your questions and concerns
Improve our Website and marketing efforts
Display content based upon your interests
Create a Free Trial Account
Provide products and services to you
Send you requested service information
Respond to requests that you make to improve our product offering
Offer you additional information, opportunities, and functionality about our product.
Send you marketing and promotional information about our third-party partners, when in association with a joint event or joint product offer.
We collect general, anonymous information about the visitors to all of our websites. This information may include the pages you visit, the computer platform and browser type you are using, how long you visited pages, whether you've been to our site before, what site linked you to our site, and the order of pages you visited. This information is collected and reviewed in the aggregate and is not personally identifiable. The information is used to help us administer our sites and to understand how visitors interact with our sites so that we can continue to improve them.
REVIEWING, CORRECTING AND REMOVING YOUR PERSONAL INFORMATION
Upon request, Prolifiq will provide you with information about whether we hold any of your Personal Information. If you provide us with your Personal Information, you have the following rights with respect to that information:
To review the user information that you have supplied to us.
To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us.
To request that your user information not be used to contact you.
To request that your user information be removed from any solicitation list that we use.
To request that your user information be deleted from our records.
To opt out of being solicited by Prolifiq or third parties.
To exercise any of these rights, please contact us at email@example.com or by postal mail to Prolifiq, 9725 SW Beaverton-Hillsdale HWY, Suite 115, Beaverton, OR, 97005 USA, Attention: Privacy. We will respond to your request to change, correct, or delete your information within a reasonable time frame and notify you of the action we have taken.
TO UNSUBSCRIBE FROM OUR COMMUNICATIONS
You may modify your communication preferences or unsubscribe from our marketing communications by clicking on the “email preferences” link or "unsubscribe" link located on the bottom of our emails, or by sending us an email at firstname.lastname@example.org, or by sending us postal mail to Prolifiq, 8585 SW Cascade Ave, Suite 200, Beaverton, OR USA, Attention: Privacy. Customers cannot opt out of receiving transactional email related to their account with us or the Subscription Service.
CHILDREN UNDER 13
As a business-to-business communication platform company, Prolifiq does not knowingly contact or collect personal information from children under 13. Our site is not targeted toward children under 13, nor is it designed to solicit information from children under 13. If you believe we have mistakenly or unintentionally collected such information through our website, please notify us at email@example.com so that we may immediately delete the information from our servers.
THE FINE PRINT
This policy may change from time to time, and any such changes will be effective whenever they are posted to our websites. This is not a contract; nonetheless, we intend to respect the privacy of our website visitors. We believe it’s a critical aspect of life online.
EU-US and Swiss-U.S. PRIVACY SHIELD
Prolifiq Software, Inc. collects, processes, and maintains data in relation to persons from within member states to the European Union ("European data subjects") and Switzerland (“Swiss data subjects”) related to the use of our technology and services in the European Union and Switzerland.
What data does Prolifiq collect and/or process?
Prolifiq provides technology that our clients use to interact with their customers. Our solutions include content management, compliant email, reporting, and communications. In order to enable these capabilities, Prolifiq receives and processes data related to European Swiss data subjects provided to us by our customers.
The data provided to Prolifiq varies by client based on how they are using our tool. Typically clients provide the following types of customer data: country, first name, last name, office street address, city, zip code, professional designation, and email address (as applicable). Clients may also provide Prolifiq with similar data for their employees: country, first name, last name, mailing address, city, zip code, phone number and work email address.
In addition, Prolifiq collects and maintains data related to the consumption of digital content delivered via our application (e.g. open rates, click rates, unsubscribe activity) and accessed via our websites (e.g. date / time of visit, source of visit).
Why does Prolifiq collect and/or process data?
Prolifiq processes data provided by customers for the purpose of enabling Prolifiq’s applications and tools.
The data collected by Prolifiq is used differently depending upon the particular service or product being provided, including: distributing sales and marketing information to data subjects, supplying services and/or products to data subjects, developing and improving our websites, services and products, personalizing our services and products, fraud detection and prevention, compliance with governmental, legislative and regulatory bodies, customer support and relationship management.
In support of these purposes, Prolifiq may access the data defined above to provide services, correct and address technical problems, to respond to a request from a Prolifiq customer who supplied the data, or in response to contractual obligation.
Prolifiq may be liable for the onward transfer of EU and Swiss individual’s personal data to third parties.
Can I access, limit use, or limit disclosure of my personal information?
European and Swiss data subjects have the right to access personal data about them, and to limit use and disclosure of their personal data. Data subjects (individuals) who believe Prolifiq is handling their personal data may contact us at firstname.lastname@example.org to review, correct, or edit their information.
Prolifiq employees have limited ability to access data our provided by our customers. Requests to access, limit use, or to limit disclosure, should include the name of the Prolifiq customer who submitted your data to our services. Prolifiq will refer your request to our customer, and support them as needed in responding to your request.
U.S. Federal Trade Commission enforcement:
Prolifiq’s commitments under Privacy Shield are subject to the investigation and enforcement of the United States Federal Trade Commission.
Prolifiq may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
How do I make an inquiry or complaint?
If you believe Prolifiq maintains your personal data in one of the services within the scope of our Privacy Shield certification, you may direct any inquiries or complaints concerning our Privacy Shield compliance to email@example.com. Prolifiq will respond within 30 days.
Prolifiq has further committed to refer unresolved privacy complaints under the EU-U.S. and Swiss-U.S. Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.
Finally, as a last resort and in limited circumstances, EU and Swiss individuals with unresolved complaints can resort to binding arbitration before a Privacy Shield Panel.
PROLIFIQ SUBSCRIPTION CUSTOMERS
PROLIFIQ SOFTWARE HOSTED APPLICATION CUSTOMERS (Non-Salesforce) We use the information collected through our Subscription Service by our customers for the following purposes: (a) to provide the Subscription Service (which may include the detection, prevention and resolution of security and technical issues); (b) to respond to customer support requests; and (c) otherwise to fulfill the obligations under our Terms of Service.
We use reasonable measures to maintain the security of your information. Despite these measures, you should know that no company, including us, can fully eliminate security risks associated with information.
PROLIFIQ ACE AND PROLIFIQ CRUSH SUBSCRIPTION CUSTOMERS
Prolifiq ACE and Prolifiq CRUSH are installable packages from the Salesforce AppExchange, which integrates with an individual customer’s existing implementation of Salesforce. When properly configured, Prolifiq ACE and Prolifiq CRUSH will run within an existing Salesforce instance without the need to view, manipulate or configure the application outside of the Salesforce user interface. Prolifiq services are entirely represented by Salesforce when properly configured.
When you leave us feedback or request support, we will collect any information that is contained in your feedback or support request.
If you exchange any messages or post any content on our site, we will collect that information as well.
When you contact us by sending us an email, we will collect your email address and any information contained in the email you send us.
When you purchase products or services from us, we will collect the information necessary to complete a business transaction, including your credit card number or other payment information.