Prolifiq Software Inc. collects a variety of information from our website visitors. Some of that information is personally identifiable and some is not.
If you sign up for our demo or newsletter or send us an email, you will be supplying us with information (such as your name, email address, physical address, or phone number) that will enable us to identify and contact you. We may use this information for the completion and support of a specific request or to contact you in the way you've asked us to. You can review the information we have about you by contacting email@example.com, and you may cancel any further contact by sending an email to firstname.lastname@example.org. We will not sell, rent or give this information to outside third parties; it will only be used in connection with Prolifiq business.
If you use any password-protected site run by Prolifiq, we will use your login to identify you and, frequently, to provide personalized information to you. (If you ask us to set a cookie to enable you to bypass a login screen, please understand that we will still be able to identify you.)
We collect general, anonymous information about the visitors to all of our websites. This information may include the pages you visit, the computer platform and browser type you are using, how long you visited pages, whether you've been to our site before, what site linked you to our site, and the order of pages you visited. This information is collected and reviewed in the aggregate and is not personally identifiable. The information is used to help us administer our sites and to understand how visitors interact with our sites so that we can continue to improve them.
As a business-to-business communication platform company, Prolifiq does not knowingly contact or collect personal information from children under 13. Our site is not targeted toward children under 13, nor is it designed to solicit information from children under 13. If you believe we have mistakenly or unintentionally collected such information through our website, please notify us at email@example.com so that we may immediately delete the information from our servers.
This policy may change from time to time, and any such changes will be effective whenever they are posted to our websites. This is not a contract; nonetheless, we intend to respect the privacy of our website visitors. We believe it’s a critical aspect of life online.
Prolifiq Software, Inc. collects, processes, and maintains data in relation to persons from within member states to the European Union ("European data subjects") and Switzerland (“Swiss data subjects”) related to the use of our technology and services in the European Union and Switzerland.
What data does Prolifiq collect and/or process?
Prolifiq provides technology that our clients use to interact with their customers. Our solutions include content management, compliant email, reporting, and communications. In order to enable these capabilities, Prolifiq receives and processes data related to European Swiss data subjects provided to us by our customers.
The data provided to Prolifiq varies by client based on how they are using our tool. Typically clients provide the following types of customer data: country, first name, last name, office street address, city, zip code, professional designation, and email address (as applicable). Clients may also provide Prolifiq with similar data for their employees: country, first name, last name, mailing address, city, zip code, phone number and work email address.
In addition, Prolifiq collects and maintains data related to the consumption of digital content delivered via our application (e.g. open rates, click rates, unsubscribe activity) and accessed via our websites (e.g. date / time of visit, source of visit).
Why does Prolifiq collect and/or process data?
Prolifiq processes data provided by customers for the purpose of enabling Prolifiq’s applications and tools.
The data collected by Prolifiq is used differently depending upon the particular service or product being provided, including: distributing sales and marketing information to data subjects, supplying services and/or products to data subjects, developing and improving our websites, services and products, personalizing our services and products, fraud detection and prevention, compliance with governmental, legislative and regulatory bodies, customer support and relationship management.
In support of these purposes, Prolifiq may access the data defined above to provide services, correct and address technical problems, to respond to a request from a Prolifiq customer who supplied the data, or in response to contractual obligation.
Prolifiq may be liable for the onward transfer of EU and Swiss individual’s personal data to third parties.
Can I access, limit use, or limit disclosure of my personal information?
European and Swiss data subjects have the right to access personal data about them, and to limit use and disclosure of their personal data. Data subjects (individuals) who believe Prolifiq is handling their personal data may contact us at firstname.lastname@example.org to review, correct, or edit their information.
Prolifiq employees have limited ability to access data our provided by our customers. Requests to access, limit use, or to limit disclosure, should include the name of the Prolifiq customer who submitted your data to our services. Prolifiq will refer your request to our customer, and support them as needed in responding to your request.
U.S. Federal Trade Commission enforcement:
Prolifiq’s commitments under Privacy Shield are subject to the investigation and enforcement of the United States Federal Trade Commission.
Prolifiq may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
How do I make an inquiry or complaint?
If you believe Prolifiq maintains your personal data in one of the services within the scope of our Privacy Shield certification, you may direct any inquiries or complaints concerning our Privacy Shield compliance to email@example.com. Prolifiq will respond within 30 days.
Prolifiq has further committed to refer unresolved privacy complaints under the EU-U.S. and Swiss-U.S. Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.
Finally, as a last resort and in limited circumstances, EU and Swiss individuals with unresolved complaints can resort to binding arbitration before a Privacy Shield Panel.
For further details on data collection, processing, and usage practices, please refer to our EU-U.S. and Swiss-U.S. Privacy Shield Certification Notice or contact your account manager at +1 (503) 684-1415.